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Quality

Community Health offers a full range of medical, dental and behavioral health services including preventative care, well child care, acute care and management of chronic illness. The quality of our care as well as patient satisfaction are important to how we deliver our services and our ability to foster a productive work environment for our health care professionals.

The core elements of our quality care include top management’s commitment to continuous evaluation and improvement of quality, training programs for our clinical and nonclinical staff, collection and evaluation of practice and patient data and information, and the development and implementation of quality environment allowing providers to practice at the top of their license. The goals of the care management program include increased patient satisfaction, care management support for all complex patients, decreased emergency department utilization, decreased readmission rates and improved transitions of care.

Community Health’s quality and care management programs support our medical, dental and behavioral health practices, which offer health care to all regardless of financial situation. We believe in the importance of patient involvement in medical decisions and follow well-defined protocol for administration of services that are fair, accurate and balanced and serve our community with a skilled workforce and innovative programs.

If you have questions about our quality and care management programs, please contact our compliance officer Jill Jesso-White, jjw@chcrr.org 802-855-2057.

“I had no idea everything the care managers can help me with. It’s more than just my health. They really care about my overall wellbeing.” Rutland patient

Community Health has been recognized and accredited by the following organizations:

As a Federally Qualified Health Center (FQHC) we are required to receive accreditation from HRSA (Health Resources and Services Administration). It is the primary federal agency for improving access to health care services for people who are uninsured, isolated, or medically vulnerable. HRSA improves health and achieves health equity through access to quality services, a skilled health workforce and innovative programs.

The Patient Centered Medical Home (PCMH) is a care delivery model whereby patient treatment is coordinated through a primary care physician to ensure patients receive the necessary care when and where they need it, in a manner they can understand. Health centers can achieve PCMH recognition by meeting national standards for primary care that emphasizes care coordination and ongoing quality improvement.

All of Community Health’s  primary care practices received Level III PCMH recognition. These practices include Community Health Rutland, Community Health Castleton, Community Health Brandon, Community Health Mettowee, Community Health Shorewell and Community Health Pediatrics. Level III is the highest level of recognition that can be achieved for Patient Centered Medical Homes and validates the great work Community Health provides for our patients and our community.

The HRSA Accreditation and Patient-Centered Medical Home Recognition Initiative supports health centers working towards better care and lower costs for patients.

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